Shipping Information

UK Standard (Untracked delivery to your door)

£2.95               3-5 Working days

UK Priority (Signature Required)

£5.95               1-2 Working days

Europe: International Recorded Delivery (Signature Required)

£6.95               5-7 Working Days

Worldwide: International Recorded Delivery (Signature Required)

£9.95             10-15 Working Days  


Easy Returns & Exchanges

We happily accept most unmade/unworn merchandise in the original packaging within 30 days of the ship date for a full refund or credit. Please include the original invoice, as well as any gift with purchase. If you have questions, please email us.

There are some items you can't return:

Name necklaces/hen party kits - these are personalised so can't be returned. Please choose carefully and contact us if there is anything you are unsure about!

Earrings - for hygiene reasons we can't take these back.

For all other items, all we ask is that the item is:
- Unworn
- In the same condition we sent it to you
- In its original packaging
- Wrapped carefully and securely in its box in a well-sealed padded envelope.

care instructions

To keep your Working Clasp jewellery in ship-shape, here are some easy care instructions:

  • Store your jewellery in a pouch or box

  • Clean gently with a soft cloth

  • Avoid sleeping, showering or exercise while wearing your jewellery

  • Avoid dropping your jewellery onto hard surfaces as the impact can weaken or break the piece.

  • Before using sprays and creams (think soap, perfume, moisturiser and suncream) remove your jewellery as they may cause corrosion.